Frequently Asked Questions
Everything you need to know about your Willies sports gear.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like gym racks or heavy weights, delivery may take up to 7-10 business days depending on your location.
What is your return policy for worn athletic apparel?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. For hygiene reasons, undergarments and mouthguards cannot be returned once opened.
Do you offer bulk discounts for local sports teams?
Yes, Willies offers tiered pricing for schools, clubs, and local teams. Please contact our sales department directly to receive a custom quote for your organization.
Are the supplements sold at Willies third-party tested?
Absolutely. We only stock nutritional products and supplements that have been third-party tested for purity and safety to ensure they meet professional athletic standards.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.